Now that National City bank has completed its changeover to PNC, I need to spend the day changing all of our business banking information with about eleventy-hundred vendors, suppliers, credit card companies and government agencies.
So I anticipate a day spent on the phone, plowing through automated operators and waiting on hold while listening to orchestral versions of old Fleetwood Mac songs.
By the way, even though National City sent me a boatload of mail to reassure me about how seamless this transition was going to be and about how I didn't need to do anything (just sit back and wait) - this hasn't been easy. I would not want to be a bank teller there this week. Those poor people are taking it on the chin for every glitch and issue that has come up since Monday, and if anyone is NOT to blame, it's them. So if you bank with "National-City-Now-PNC-Bank", take it easy on the folks in the teller window.
Hey - here's another thing. This week Anna mentioned a commitment that many people were taking to shop and spend their hard earned money with local and independent vendors, and I think it's an admirable thing. I'll admit, my family owns a local independent business, so my point of view comes from that place.
But I'm going to take another step in this direction and pledge that in addition to spending my money locally as much as possible, I pledge to try to make all of my business interactions throughout this holiday season as pleasant as possible. It's my opinion that customers have become more and more impatient and rude towards clerks and service people over the years and the holiday season seems to bring out the worst in us. Maybe if we start the holiday season off with the intention of being patient and kind to those who serve us, all that good karma will come back to us and our holidays will be a thing of joy and not just a vexing and stressful time.
Now - Before everyone starts typing their responses with accounts of shopping or transacting business and found this or that person who was rude/unresponsive/just-plain-clueless with you, I understand that we've all been in that situation and know how frustrating that can be. But I don't care. As our mothers always told us...Two wrongs don't make a right.
So....I'm off to my phone, where I'll be spending plenty of time on hold (AKA Phone Purgatory). And I promise to be damned cheerful about it!